Terms & Conditions

Welcome to Craftsmiths. By accessing our website and purchasing our products, you agree to the following terms and conditions. These terms are in place to provide clarity, protect both parties, and ensure a positive experience for all our customers.

1. General Information

Craftsmiths is a sole trader business specialising in handcrafted products tailored to our customers' needs. We operate as an online store, with no physical retail location. All products are carefully crafted to a high standard, and we take pride in delivering quality and uniqueness in every item.

2. Payments

All payments must be made using the methods offered on our website at the time of purchase. These include secure options such as debit/credit cards and PayPal.
We cannot accept payments made via other means, including bank transfers, cheques, or cash.
Payment must be completed and confirmed before any order is processed.
Fraudulent attempts to bypass payment systems or engage in unauthorised transactions will result in immediate order cancellation and potential reporting to the relevant authorities.

3. Orders and Custom Products

Custom or bespoke products are created according to the specifications provided by the customer at the time of order.
It is the customer’s responsibility to ensure that all details, including measurements and customisation requests, are accurate. We cannot be held liable for errors resulting from incorrect information provided by the customer.

4. Returns and Refunds

For a detailed explanation of our policies regarding returns and refunds, please refer to the Returns Policy and Refunds Policy sections of our website. Key points include:

Custom or personalised products are non-refundable but may be returned for alterations if unsatisfactory.
Non-customised items may be returned for a refund, provided they are in their original, undamaged condition. Customers are responsible for the cost of return postage.

5. Shipping and Delivery

We partner with Royal Mail for the delivery of all orders. Shipping costs and estimated delivery times are detailed at checkout.
Craftsmiths is not liable for delays or issues caused by the delivery provider, adverse weather conditions, or other circumstances beyond our control.
Customers are responsible for providing accurate delivery information. Mistakes in the delivery address may result in delays or failed deliveries.

6. Product Care

Handcrafted items require appropriate care to maintain their condition. Product care instructions, where applicable, will be provided with your purchase.
Craftsmiths is not responsible for damage caused by mishandling or improper care of products once received by the customer.

7. Fraud Prevention

Craftsmiths reserves the right to cancel any order suspected of being fraudulent or engaging in suspicious activity.
Repeated attempts to circumvent payment systems or exploit refund policies will result in a permanent ban from using our services.

8. Privacy and Data Protection

Your privacy is important to us, and we take great care in managing your personal information. Please refer to our Privacy Policy for full details on how your data is collected, stored, and used.

9. Limitation of Liability

Craftsmiths is not liable for any indirect, incidental, or consequential damages arising from the use of our products.
Our liability is limited to the cost of the product purchased, excluding shipping charges.

10. Changes to Terms & Conditions

Craftsmiths reserves the right to update these terms and conditions at any time to reflect changes in operations, legal requirements, or customer needs. Customers are encouraged to review this page regularly to stay informed of any updates. Continued use of our website implies acceptance of the revised terms.

Contact Us If you have any questions or concerns regarding these terms and conditions, please contact us at support@craftsmiths.co.uk.

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