Raising a Support Ticket

We’ve made it simple and convenient for you to request support whenever you need it. Follow these steps to raise a support ticket on our website:

1. Visit the Support Section Head over to the Support page of our website at support.craftsmiths.co.uk.

2. Access the Ticket Form Locate the “Raise a Ticket” option and click on it. This will open the ticket submission form.

3. Provide Your Details Fill in the required fields, including:

   • Your name and email address.

   • A valid order number (if your query relates to an order).

   • A clear description of the issue or request.

   Pro tip: Be as specific as possible to help us resolve your query more efficiently.

4. Attach Files (Optional) If you need to provide additional information, such as photos or documents, you can upload these directly through the form.

5. Submit the Ticket Once all the details are filled in, click “Submit.” You’ll receive a confirmation email with your ticket number for reference.

6. Wait for a Response Our team aims to review and respond to all support tickets within 48 hours. Keep an eye on your email for updates.

If you have any trouble raising a ticket, you can always contact us directly via email at support@craftsmiths.co.uk.

Thank you for giving us the opportunity to assist you. We’re here to ensure your experience with Craftsmiths is exceptional every step of the way.